QUESTION AND ANSWER

Frequently Asked Questions (FAQ)

**1. What products do you offer?**  
We manufacture a wide range of PC and laptop accessories including USB hubs, docking stations, card readers, cables, video capture cards, and other digital connectivity solutions. Our products are designed to meet international quality standards and are available for OEM/ODM projects.

**2. What is your Minimum Order Quantity (MOQ)?**  
Our MOQ typically varies by product. For standard items like USB hubs and cables, the MOQ is generally between 500 to 1,000 units. For customized orders or special configurations, please contact our sales team for specific requirements.

**3. Can you provide custom branding and OEM/ODM services?**  
Absolutely. We offer extensive customization options—from logo placement and packaging design to tailored product specifications. Our experienced R&D team can work with you to create products that meet your precise market needs.

**4. What are your production lead times?**  
Lead times depend on the product and order quantity. Generally, standard products are delivered within 20-30 days from order confirmation. Customized products may require additional time, and our team will provide an estimated schedule during the consultation.

**5. What quality control measures do you have in place?**  
Quality is our top priority. We have strict quality control protocols throughout the production process, including ISO-certified testing and inspections at every production stage. Detailed quality reports are provided upon request.

**6. What are your payment terms?**  
We accept various payment methods including T/T, L/C, and online payment options. Standard payment terms typically require a 30% deposit before production and the balance prior to shipment. Specific terms can be discussed based on the order size and customer requirements.

**7. How do you handle shipping and logistics?**  
We work with reliable freight forwarders to ensure timely and safe delivery of products worldwide. We can arrange shipments via air, sea, or land depending on your needs, and we provide comprehensive shipping documentation and tracking information.

**8. What after-sales support do you provide?**  
Our commitment to customer satisfaction extends beyond production. We offer comprehensive after-sales support including technical assistance, warranty service, and prompt resolution of any issues to ensure your continued success in the market.

Have another Question? Just contact us https://www.besupr.com/contact.html